Terms & Conditions
Last Updated: 08/26/2025
Welcome to Apex DME Specialists. By accessing our website, purchasing our products, or using our services, you agree to the following Terms & Conditions. Please read them carefully before engaging with our company.
1. Medical Disclaimer
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Apex DME Specialists provides FDA-recognized medical devices designed to support recovery from injury or surgery.
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Our devices are not a substitute for professional medical advice, diagnosis, or treatment. Always follow the guidance of your licensed healthcare provider.
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Do not disregard professional medical advice or delay seeking it because of information provided by Apex DME Specialists.
2. Eligibility of Patients
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We primarily serve Workers’ Compensation and Personal Injury (PI) patients.
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All patients must have a valid prescription or authorization from a licensed medical provider before receiving devices.
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By using our services, you confirm that all information you provide (including medical documentation) is accurate and up to date.
3. Device Use & Responsibility
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Devices must be used only as directed by your prescribing provider and according to the instructions provided.
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Apex DME Specialists is not responsible for misuse, improper handling, or modifications of devices once delivered.
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Patients are responsible for proper care, return (if applicable), and safe use of devices.
4. Insurance, Billing & Payments
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Coverage for devices may vary depending on Workers’ Compensation or PI case approval.
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Patients and/or their representatives are responsible for providing accurate insurance and billing information.
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Any denied claims or uncovered balances may become the responsibility of the patient or guarantor.
5. Warranty & Returns
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All devices provided are new or patient-ready and covered by manufacturer warranties.
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Defective devices may be replaced at no cost if reported within [30 days] of receipt.
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Returns are accepted only for defective products or as required by law; devices cannot be returned once used due to health and safety regulations.
6. Limitation of Liability
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Apex DME Specialists is not liable for any indirect, incidental, or consequential damages arising from the use of our devices or services.
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Our maximum liability is limited to the cost of the device provided.
7. Privacy & Confidentiality
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We comply with all applicable HIPAA regulations to protect patient health information.
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Patient data will only be shared with authorized parties (e.g., providers, insurers, case managers) as required to deliver services.
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Please review our Privacy Policy for more details on how we handle personal information.
8. Changes to Terms
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Apex DME Specialists reserves the right to update or modify these Terms & Conditions at any time. Updates will be effective immediately upon posting.
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Continued use of our services after changes constitutes acceptance of the revised terms.
9. Contact Information
For questions about these Terms & Conditions, please contact us at:
Apex DME Specialists