Terms & Conditions

Last Updated: 08/26/2025

This Privacy Policy describes how Apex DME Specialists may use and disclose your protected health information (PHI), and how you can access this information. We are committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information (PHI).
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this policy and give you a copy upon request.
We will not use or share your information other than as described here unless you provide written authorization.

2. How We May Use and Disclose Your Information

We may use or disclose your PHI for the following purposes:

Treatment: To provide, coordinate, or manage your medical devices and services. For example, sharing information with your doctor, nurse, or case manager.
Payment: To bill and obtain payment for services from you, your insurance company, or Workers’ Compensation/PI representatives.
Healthcare Operations: For business operations such as quality improvement, training staff, audits, and compliance.

We may also use or disclose your PHI when required by law, including:

Public health and safety issues
Reporting adverse events related to medical devices
Legal and administrative proceedings
Law enforcement or government requests

3. Your Rights Regarding Your PHI

You have the following rights regarding your health information:

Right to Access: You can request a copy of your medical records and other health information we have about you.
Right to Correct: You can request corrections to your health information if you believe it is inaccurate or incomplete.
Right to Request Confidential Communications: You can ask us to contact you in a specific way (e.g., at home instead of work).
Right to Limit Sharing: You may request restrictions on how we use or share your information, though we may not be able to honor all requests if required by law.
Right to an Accounting of Disclosures: You can request a list of disclosures of your PHI made in the past six years.
Right to a Paper Copy: You are entitled to a paper copy of this Privacy Policy at any time.

4. Your Choices

You may tell us how we share information in situations such as:

With family members or friends involved in your care
For marketing or fundraising efforts (we will always ask for written permission first)
For sharing your information outside of treatment, payment, or healthcare operations (requires written authorization)

You may revoke your authorization at any time in writing.

5. Data Security

We use administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure. While we take every precaution, no system is 100% secure.

6. Changes to This Policy

We may update this Privacy Policy at any time. Changes will apply to all health information we maintain, past and present. The updated notice will be available in our office and on our website.

7. Contact Information

If you have questions about this Privacy Policy, your rights, or if you believe your privacy rights have been violated, please contact:

Privacy Officer
Apex DME Specialists
info@scopomedical.com

You may also file a complaint directly with the U.S. Department of Health & Human Services (HHS), Office for Civil Rights. We will not retaliate against you for filing a complaint.